Navigating Organizational Change in Mental Health and Addictions Care: A Case Study
Organizational change is a complex and often challenging process, particularly in healthcare settings where the stakes are high, and the outcomes directly impact both staff and clients. This blog post explores a real-life case study from an Integrated Treatment for Mental Health and Addictions (ITMHA) facility in British Columbia. The facility serves individuals with concurrent disorders—a combination of mental health and substance use issues—requiring specialized care that is both holistic and client-centered. Despite its critical role, the organization has faced persistent challenges, including staff resistance to change, poor communication, and leadership instability. Understanding the Context The ITMHA facility opened in 2008 to address gaps in care for clients transitioning from acute hospital settings to community-based living. Despite its 100-bed capacity, the facility has never operated at full occupancy, and staff turnover remains high. The center operates across three in...